Most orders ship within10 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list.
Tracking Your Order
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”. If your order states “Awaiting Fulfillment”, your order has been received and is being processed. If your order has “Shipped”, you will see a delivery tracking number.
If you do not have an account, please visit this link to track your package. If you have further questions email us, we will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.
Change or Cancel Your Order
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once your order has been processed, we will be unable to make any changes.
Please email our customer care department at:
email@example.com M-F 9:30AM – 2:00PM PST.
Add Items to an Order You Just Placed
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order or waive shipping on this new additional order.
You may email us firstname.lastname@example.org. Please reference your previous order number.
Applicable sales tax will be added to all purchases shipping to Georgia.
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note, your account will not be charged until your order actually ships.
Size & Measurement Charts
Please see our Fit Guide for general information on sizing. If you have a specific questions about the fit of an item or measurement guidelines, please email our customer care department at email@example.com.
Adding Items to Your Shopping Bag
When viewing an item on the product detail page, you may add an item to your tote by simply selecting your size and specifying quantity needed. Then, to add the item to your tote, you will simply click the "Add To Tote" button.
Placing an Order
After you have added an item to your shopping bag, you will be prompted to review your bag. Here, you may review all items in your bag, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your tote, you may either continue shopping or proceed to check out and place your order.
Step 1 By clicking the "Check Out" button in your bag you will be asked to either sign-in to your account or to click continue if you do not have an account.
Step 2 If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step. Or, you may edit your shipping address to a different address by clicking edit.
Step 3 Next choose which shipping method you would like to use for delivery.
Step 4 To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. Then click the "Complete Order" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details.
Verification and Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.